Terms & Conditions

Last updated: January 20, 2016


The following terms and conditions are those that relate to all services offered by Business360

There are certain terms and conditions that are specific to one or more of these services and which are dealt with separately below


Business360 provides its services subject to the following terms and conditions (the "Terms"), which may be updated by us from time to time without notice to you. You can review the most current version of the Terms at any time at http://www.business360.com/. We may modify the terms and conditions of use by posting the change on our site

Unless otherwise specified by us when posted, all modifications shall be effective upon posting

The term "product", when used generally in these Terms refers to all products offered under either pre-paid account arrangements or on an ad hoc basis

We will indicate where there is a specific distinction between these products.

By setting up an account with Business360, you also accept and are bound by these Terms. If at any time you cease to accept these Terms or modifications, you may terminate your account by sending us an e-mail prior to your next use of the services. If you use the services after a modification becomes effective, then you agree to that modification. You may review recent modifications at http://www.business360.com. If you have specific questions relating to these Terms, or subsequent revisions, contact terms@business360.com 


By agreeing to these Terms, you also accept the contents of our privacy policy statement. This outlines the way in which we collect and use the information you give us when you set up and maintain an account. Please read our Privacy Policy at http://www.business360.com/privacy.asp  for more details


All Business360 accounts are established first by credit card and then kept active (except where specifically stated) by either automatic monthly payments in advance, by credit card, or standing order directly into our bank account, or by PayPal

All payments are due on the last business day of the preceding month [or quarter, depending on the type of account] (or closest business day). If payment is not made before the due date, we reserve the right to suspend the account: usernames under that account will be made inactive and access to the password-protected areas of the site will be denied

Any amounts chargeable in excess of the standard monthly [quarterly] charges are also billed monthly [quarterly] and due within seven (7) working days of the end of the calendar month [quarter] in which they accrued. You will be subject to any penalty charges for late payment of invoiced amounts as stated on the invoice

If you open an account after the first day in a month [quarter], you will be charged pro-rata for the rest of the month [quarter]. Anniversary dates take effect on the first day of the first full month [quarter] of service

Should you have any questions regarding charges made to your credit card by Business360, or you would like to notify us of changes in the details of the credit card you wish to use for transactions with Business360, you should contact our customer service department at customerservice@business360.com 

We reserve the right to refuse to open an account for any applicant, and we reserve the right to provide no reasons or justification for our refusal


For each service product we operate a range turnaround speeds. Turnaround times vary during the day according to the resource that we have available; turnaround times shown in the publicly available areas of the site or estimates given at the time of submitting a request are realistic but we will not be contractually bound by them. We typically achieve turnaround times faster than those shown, but will not guarantee this nor be held responsible for any consequences of failing to meet them. If you are ever dissatisfied with the turnaround times we achieve, you are free to request a refund to your account for our failure to meet the target response time


We want our customers to be entirely satisfied with the research we produce, and we offer a full money back guarantee on all the work we do for fully paid up accounts. If you are not entirely happy with any work we do for you, for whatever reason, we will refund the cost of the research to your account. This offer ONLY APPLIES where:

1) You notify us within 24 hours of our emailing the completed research. Claims for a refund on research sent more than 24 hours previously will not be considered. We cannot be held responsible if for reasons beyond our control (such as your email services being down) our delivery is redirected, prevented from being delivered (such as by a firewall) or otherwise annulled

2) You have not previously requested more than two (2) refunds on any work we have done for you

We hope to build a long lasting and mutually beneficial relationship, and we retain the right to cancel your subscription or refuse to accept further requests for work if we see a pattern of refund requests or believe you may not be satisfied with our work or for any other reason


This Service Plan remains in effect unless cancelled by either party with thirty (30) days written notice

Once an account is terminated, we only accept payment by credit card. Any research services you request from us during the thirty (30) day notice will be charged in advance to your credit card


Business360 provides bespoke consulting and research services that are treated and billed on a separate basis, and are the subject of separate terms and conditions


Only people with an active user name and password are authorized to use Business360 services

Only one individual may access the subscriber areas of the Business360 site using the same username, unless agreed otherwise by Business360. If we reasonably suspect account abuse (for example, by concurrent log-ins or log-ins at times that indicate use by more than one person, or trace information that shows logins from diverse locations), we reserve the right to suspend the service for the entire account


Copyright issues relate to the production and use of Business360's Research products

The content of any deliverables we produce for our customers are sourced mainly from information available via the Internet and online sources

Business360 claims no copyright to the individual extracts we source. Copyright of all extracts resides with the owner, as detailed at the indicated Website or source. If users of our services wish to use any material we provide for publications, or to sell it, they must first attain permission from the copyright holder

Users of our service pay for our search and research services. All citations we provide are quoted and fully acknowledged and provided to users in the full knowledge that the citations are not our work. We endeavor to provide these citations within the 'fair use' provisions of the copyright code, and all users of our services accept that we are operating within these provisions

Where clients use us to undertake research for them using their login details and facilities, it is the client’s responsibility to ensure that we have legal and authorised access to any databases or online sources

Separately, some of our work includes material we write or prepare ourselves, and we claim copyright on this work. We also claim copyright on the design and look of all Business360 products


It is our policy to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act (see http://www.copyright.gov/laws/) and relevant intellectual property laws. This may include, among other actions, removing information from our reports that are claimed to be an infringement of this legislation

If you wish to notify us of a possible infringement, please initially contact by email (copyright@business360.com) or through the feedback facility at the Web site - http://www.business360.com

Possible infringements include where you believe that we have:

(a) inappropriately included information in a report delivered to a client

(b) included a citation to a Web page or document that, you believe, itself infringes copyright laws

In either case, please, as far as possible, provide the following information:

(a) the report in which this infringement is alleged to occur (including the Task ID number)

(b) the number of the reference, or its URL

(c) the nature of the alleged infringement – for example, is the infringement related to the way we have included the reference, or is the infringement related to the inclusion of the information at the source that we cited

(d) your name and contact details


Business360 does not warrant the accuracy, completeness, currency, non-infringement or fitness for a particular purpose of information gathered and presented to the client, and disclaims any liability for errors in the information, facts, statistics, opinions, and data provided to customers as part of the services rendered under this Agreement

We advise all users of our work to undertake their own research and due diligence before taking any decisions that will have material consequences

Business360 will make every effort to protect the confidentiality of all clients and of all clients' questions and answers. Under normal circumstances our researchers are unaware of the client’s identity, which ensures confidentiality. However, we cannot be held liable for circumstances where the client’s identity is deduced or otherwise made available, or for the consequences of this disclosure

All work performed by Business360 is for, and on behalf of, its clients. All research results, data, information and other materials provided to a client are for the sole one-time exclusive use of that client and may not be reproduced, distributed or resold to third parties without express written permission from Business360 and/or the copyright holder

The services rendered by Business360 pursuant to this Agreement do not constitute the practice of public accountancy, or the practice of law. Those seeking help in the preparation of, or reporting upon, financial statements, or seeking legal advice should contact the appropriate practitioners

All calls and electronic submissions (emails, Web uploads) to Business360 are subject to being monitored and/or recorded for quality control, training and other purposes


Business360 shall not be liable to you or anyone else for any loss or injury resulting directly from use of the Business360 services, caused in whole or part by its negligence or contingencies beyond its control in procuring, compiling, interpreting, reporting or delivering our products

Business360 does not guarantee to validate or verify the information we collect and present, nor guarantee to explain any inconsistencies between conflicting information. We recommend that customers undertake their own due diligence on the information before they take any material decisions based on the information. In no event will Business360 be liable to you or anyone else for any decision made or action taken by you in reliance on such content

Business360 shall not be liable to you or anyone else for any damages (including, without limitation, consequential, special, incidental, indirect, or similar damages) even if advised of the possibility of such damages. You agree that the liability of Business360, if any, arising out of any kind of legal claim (whether in contract, tort or otherwise) in any way connected with Business360 or the product, shall not exceed the amount you paid to Business360 for the product

You are responsible for all statements made and acts or omissions that occur while your password is being used. Business360 may refuse to grant you, or anyone you nominate as an account user, a username that impersonates someone else, is protected by trademark or other proprietary right law, or is vulgar or otherwise offensive, as determined by Business360


Business360 uses third parties to complete your research. We will make best endeavors to keep confidential all client details (such as name, account number etc) but third parties will need to see key elements of any research request (including keywords, detailed description of the request) that may contain identity revealing information. We cannot be held responsible if third parties deduce a client's identity, or for any implications of their actions based on this information


This Agreement, your rights and obligations, and all actions contemplated by this agreement shall be governed by the laws of the United States of America and New York State, as if the Agreement was a contract wholly entered into and wholly performed within New York State. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods


You may not assign, sub-license or otherwise transfer any of your rights under these Terms

If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect

Failure by either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy. Headings in these Terms are for convenience only and will have no legal meaning or effect.

Business360 Inc. is incorporated in the state of New York, U.S.A.


There is one main set of specific terms and conditions that additionally apply to our individual services:



Business360 Enterprise(SM) is our corporate solution. We create for each account holder a dedicated interface and tracking facility, branded in their organization’s colors and logo. The facility is password-protected, and only people that are given the URL (which includes the security details) can access that particular facility

The client representative that initiates an account to be set up [herein called the “master account holder”] is free to give these details to anyone they wish, but the master account holder is liable for all charges made against that account

Individual users given access to the facility by the master account holder can open a user account, entering just their email address, first name and chosen password. The cost of all requests submitted for each user account is charged to the master account

There is no limit to the number of users that can be included within a master account, although minimum charges may rise with the number of users

There is an initial one-off account set up fee of $499. This entitles the client to a dedicated request entry and tracking interface, branded with the organization’s corporate colors and logo

The initial set up fees and initial monthly or quarterly charges are paid in advance (see standard payment terms and conditions)

We operate on four standard quarters each year: January 1 - March 31, April 1 - June 30, July 1 - September 30, and October 1 - December 31. Pre-payments for accounts created part way through a quarter will be charged on a pro rata basis

Research charges under standard accounts are aggregated at the end of the calendar month and charged to the account holder’s credit card

For the pre-payment plans, research charges are aggregated in each quarter and the master account holder is billed the amount in excess of the pre-paid amount. 66% of any unused credit in a quarter can be rolled forward and topped up (to the amount specified for the chosen level of discount) for the next quarter or withdrawn at 25% of face value


When we face capacity constraints we sometimes limit the number of research requests that can be entered through Business360 Enterprise(SM), either by blocking access to specific products or to the entire service, until capacity constraints are eased and we can reinstate the service. Messages alert users that the limit has been reached and no further requests for that product or entire service are currently possible


We offer a trial of our Business360 Enterprise(SM) service. We create for you a dedicated, branded and password-protected site, free of charge. You and other users in your organization are free to use the site to make requests for a period agreed in advance between you and Business360. There are no set-up costs or monthly fees. You pay only for the research you request

After the trial period is complete, there is no obligation on your part: you can choose either to open a Business360 Enterprise(SM) account - at which stage we will charge you the $499 set-up fee, and the first month's minimum fixed fee (of $199) or the monthly pre-payment amount if you decide to take that option - or not

We reserve the right to refuse a trial to any applicant, and we reserve the right to provide no reasons or justification for our refusal